My Smart Travel — Airport Concierge My Smart Travel
Pricing

Transparent, down to the last euro

No hidden handling fees, no commission on what we book for you, no lock-in. If you don't use it, you cancel it.

Essential

For people who fly four or five times a year and want the tedious part gone.

29 /mo

Cancel anytime

2 Fast Pass per month
Unlimited online check-in
Concierge by chat, 8:00–22:00
2 compensation claims per year
20% off airport lounges
Meet & Greet VIP
E-SIM included
Start with Essential
Signature

White-glove service for executives, families and anyone who'd rather not think about it.

149 /mo

Cancel anytime

Unlimited Fast Pass + 1 companion
Meet & Greet VIP on every flight
Unlimited lounge access across the network
Dedicated concierge, not rotating
2 chauffeur transfers per month
Door-to-door baggage service
Private terminal where available
Talk to an advisor

Every plan includes a 7-day trial with no card required. When the trial ends you can continue, change plan or do nothing: if you don't confirm, nothing is charged.

Comparison

Everything, side by side

The full table, no small print. If anything isn't clear, ask before you sign up.

Service Essential Premium Signature
At the airport
Fast Pass (security, immigration, boarding)2 / month6 / monthUnlimited + 1 companion
Meet & Greet VIP25% discount Included
Airport lounge access20% discount4 visits / yearUnlimited
Buggy and terminal assistance
Private terminalPreferential rate Where available
Before you fly
Automated online check-in Unlimited Unlimited Unlimited
Saved seat preferencesBasicAdvancedAdvanced + row choice
Prepared trip dossier
Concierge
Contact channelChat and emailWhatsAppWhatsApp + direct line
Hours8:00 – 22:0024/724/7 priority
Requests per month5UnlimitedUnlimited
Assigned agentRotating, with historyDedicated
When things go wrong
Compensation claims (261/2004)2 / yearUnlimitedUnlimited
Lost baggage handling2 / yearUnlimitedUnlimited + door-to-door
Flight rebookingGuided Managed Managed
Extras
International E-SIM2 included4 included
Local virtual number
Chauffeur transfersStandard rate−15%2 per month included
Users included12Up to 4 (same household)
No subscription

Pay as you go, for a single trip

If you fly rarely, this works out better. Book what you need for one specific flight and there's nothing further to pay.

Service What it includes From
Online check-inAutomated check-in + boarding pass to your phone€0.79 / flight
Airport lounge3-hour access with catering and Wi-Fi€34 / person
Fast Pass SecurityPriority lane at security screening€39 / person
Fast Pass ArrivalPriority at immigration and customs€45 / person
Private chauffeurAirport–city transfer with waiting time included€75 / journey
Meet & Greet VIPAgent at the gate + formalities + escort€89 / person
Baggage assistanceTerminal porter or delivery to your door€25 / service
International E-SIMData in 120+ destinations, QR activation€12 / plan
Full conciergeFast Pass + Meet & Greet + lounge + baggage€149 / journey
Flight compensationFull claim under Regulation (EC) 261/200425% of the award

Prices per passenger and journey, VAT included. They vary by airport and season; the exact rate is confirmed before you pay. Second passenger onwards, −30%. Children under 12 travelling with an adult go free on Fast Pass.

Business

Corporate accounts

From five regular travellers it works out better than individual subscriptions, and your finance team stops chasing receipts.

One monthly invoice, broken down by employee and cost centre
Management panel for adding users and setting spending limits
Travel policy configurable by role or department
Dedicated account manager and priority support
Quarterly report on time saved and incidents handled
Integration with your existing travel management provider
Billing

Questions about charges

Nothing automatic. The 7-day trial doesn't ask for a card, so when it ends the benefits simply switch off. If you want to continue, you'll need to add a payment method and confirm it yourself. We never make charges you haven't explicitly authorised.

Yes, at any time. If you upgrade, the remaining time is pro-rated and the new benefits activate instantly. If you downgrade, the change applies at the next renewal and you keep what you've already paid for until then.

They roll over for up to two months. So on Premium you could have 12 Fast Pass available if you didn't use last month's, which helps if you travel irregularly. Beyond that they expire.

Yes. Every subscription and individual service generates an invoice with VAT itemised, downloadable from your account. If you need company tax details, set them once and they apply to all subsequent invoices.

From your account, in two clicks, with no phone call and no explanation needed. Cancellation takes effect at the end of the period you've already paid for, so you keep the benefits until that day. There's no penalty or minimum term on any plan.

7-day trial, no card needed

Still not sure which one suits you?

Tell us how often you fly and where, and we'll run the numbers on whether a plan or pay-as-you-go works out better. Even if the answer is neither.

Message us