My Smart Travel — Airport Concierge My Smart Travel
Service 01 · Most booked

Fast Pass: the queue is optional

Priority lane at security, immigration and boarding. It works with any airline and any ticket class, including the most basic fare.

< 5 minAverage time at security
380+Airports
2 hAverage confirmation
€39Per passenger and journey
The problem

What a queue really costs you

It isn't just the time lost. It's leaving home two hours earlier, the stress of watching the clock, and the buffer that forces you into pricier flights.

38 min

Average wait at Madrid Barajas T4 security during peak summer hours.

1 in 5

Passengers who have missed a flight or connection because of queues.

2 h 15

Average time people arrive before departure, just in case.

What's included

Three friction points, all three solved

Security screening

Access to the reserved express lane — the same one used by top-tier loyalty cardholders. No time-slot limits and nothing to justify at the desk.

Immigration and customs

Dedicated desks on arrivals and international connections. At destinations with visa-on-arrival, the agent goes with you and handles the paperwork.

Priority boarding

You board with the first group. Guaranteed overhead space in your own row, which stops being a minor detail on a full flight.

Support agent (optional)

For €45 more, someone meets you, handles your formalities and guides you to the gate. Recommended on connections under 90 minutes and at airports you don't know.

Step by step

From the form to the gate

You book

Airport, date, flight number and passengers. Under a minute.

We confirm

We verify real availability at that airport and send your voucher.

You get access

A QR code to your phone and exactly where to find your lane in that terminal.

You walk through

Show the QR at the priority entrance and keep walking. That's it.

Availability

Where Fast Pass is available

Direct coverage at the busiest airports in Europe, the Middle East and the Americas. Ask about yours if it isn't listed — the network grows every month.

MADMadrid
T1 · T2 · T4
BCNBarcelona
T1 · T2
AGPMálaga
T2 · T3
PMIPalma
Modules A–D
ALCAlicante
Single terminal
VLCValencia
Single terminal
SVQSeville
Single terminal
BIOBilbao
Single terminal
TFSTenerife South
Single terminal
LPALas Palmas
Single terminal
LHRLondon
T2 · T3 · T5
LGWLondon
Gatwick N · S
CDGParis
T1 · T2
ORYParis
Orly 1–4
FCORome
T1 · T3
MXPMilan
Malpensa T1
AMSAmsterdam
Schiphol
FRAFrankfurt
T1 · T2
MUCMunich
T1 · T2
ZRHZurich
Single terminal
LISLisbon
T1 · T2
DXBDubai
T1 · T3
DOHDoha
Hamad
JFKNew York
T1 · T4 · T8
Rates

Price fixed up front

The rate varies by airport and season. These are the real ranges, with no handling fees bolted on at the end.

Option What it includes Price
Fast Pass Security Priority lane at security screening, one journey €39 – €55
Fast Pass Arrival Priority at immigration and customs on landing €45 – €65
Fast Pass Connection Priority in transit between flights, escorted to the gate €69 – €95
Fast Pass + Agent Any of the above, with an agent handling your formalities from €84
Additional companion Second person onwards on the same booking −30%
Children under 12 Accompanied by an adult with Fast Pass Free

With the Premium plan you get 6 Fast Pass per month included, and with Signature it's unlimited for you and a companion. See the plans.

Common questions

About Fast Pass

Yes. Fast Pass is an airport service, not an airline one. You can fly Ryanair, Vueling, easyJet or anyone else, on the most basic fare, and still use the priority lane. In fact that's where the difference is most noticeable.

With Fast Pass we recommend 75 minutes for international flights and 45 for domestic, instead of the usual 2–3 hours. With a support agent you can cut it finer, though we never advise going below 45 minutes in case of issues outside our control.

We track your flight number in real time. If the time or terminal changes, we update the booking and message you on WhatsApp with the new instructions. You don't need to do anything and there's no surcharge for the change.

Yes, up to 20 people on one booking, with 30% off from the second passenger onwards. Children under 12 travelling with an adult who has Fast Pass go free. For larger groups, get in touch and we'll quote a specific rate.

It's rare, but it happens during construction work or security incidents. If the priority access isn't operating in your time slot, we refund you in full automatically, without you having to claim it. If an agent is assigned, they'll take you through the general lane anyway.

At most airports yes, up to 4 hours before departure. We run an urgent channel for imminent departures: message us on WhatsApp with the word "urgent" and your flight number, and we'll confirm availability within minutes.

Confirmed the same day

The next queue isn't yours

Give us the airport and the date. We'll confirm availability and a fixed price before you have to decide anything.

Message us